Troubleshooting Fast Search

If you encounter any issues running Fast Search successfully on your system, verify the following:

• To validate your configuration, run the QY CAD Data Management Diagnostic Application. For details, see Diagnose the QY CAD data management configuration.

• When sharing vault locations via Google Drive, the SYSTEM account user must have at least read permissions for those vault locations. The local Google Drive location must be added in the Vault Definition tab in the QY CAD Options dialog box.

• If properties are registered correctly on the QY CAD server and on the client, but mnemonics do not turn blue and search results are incorrect, reboot the client to clear up this issue.

• Verify that QY CAD properties were properly installed.

  1. In Windows Explorer, right-click a column header. For example, Name.

  2. At the bottom of the shortcut menu, click More.

  3. In the Details list, scroll down and verify that SE OLE Links is included in the list. If not included, continue with the following step.

  4. At a command prompt, enter:

     cd "c:\Program Files\UDS\QY CAD 2022\Program"   

     regsvr32 /s SEPropertyHandler.dll

  5. Close and restart Windows Explorer.

• If at any time your system returns an error about api-ms-win-crt-heap-l1-1-0.dll missing from your computer, the issue most likely is that your operating system is not up to date on current required and optional Windows updates. To correct the issue:

  1. Log in to your computer as administrator.

  2. If installed, uninstall Fast Search.

  3. Download and install the Windows update from Update for Universal C Runtime in Windows (https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows).

  4. Restart your computer.

  5. Install Fast Search again.

Document properties

Diagnose the QY CAD data management configuration